At Blazy Susan, we are committed to providing you with a seamless shopping experience. Here's what you need to know about our order processing and shipping policies:
Standard Order Processing Time
- Normal Business Hours: Orders are processed within 1-2 business days, Monday through Friday, excluding holidays.
- High Order Volume Times: During busy periods, such as holidays, processing may take up to 3 business days.
Address Verification
To ensure accurate and prompt delivery, we perform address verification. If there is an issue, such as an invalid address, missing apartment number, or unverifiable address, we will reach out to you for confirmation or an update.
- Order Hold: Your order will be placed on hold for up to one week pending a response.
- No Response: If we don't receive a response within one week, we will either ship to the initially provided address or cancel and refund your order if the address is invalid.
Billing Issues
Sometimes, your order payment requires further review before we can ship it. If there are billing issues, such as unverifiable CVV or AVS (Address Verification System) mismatches (billing and shipping address mismatches), it may result in order delays or rejections.
Your Satisfaction is Our Priority
While these policies may occasionally cause slight delays, they are vital to ensuring the accuracy and security of your orders. If you have any questions or need assistance, please contact our customer support team via email at help@blazsusan.com or submit a contact form here.
We appreciate your trust in Blazy Susan and strive to make your shopping experience as smooth as possible.
Thank you for blazing with Susan!