At Blazy Susan, we are committed to providing you with a seamless shopping experience and want to ensure that you are well-informed about our order processing and shipping policies. Our standard order processing time is 1-2 business days during our normal business hours, Monday through Friday, excluding holidays. However, during high order volume times, such as the holidays, processing may take up to 3 business days.
To ensure your orders are delivered accurately and promptly, we perform address verification. In the event of an invalid address, missing apartment number, or an address we can't verify, we will reach out to you for address confirmation or an update. Your order will be placed on hold for up to one-week, pending a response with address confirmation or updates.
If we encounter address issues and don't receive a response from you within 1 week, we will proceed with shipping to the address initially provided, or we may have to cancel and refund your order if the shipping address is invalid.
We also address billing issues promptly, such as unverifiable CVV or AVS (Address Verification System) mismatches (billing and shipping address mismatches), which may result in order delays or rejections.
Your satisfaction is our top priority, and while these policies may occasionally cause slight delays, they are vital to ensuring the accuracy and security of your orders. If you have any questions or need assistance, please don't hesitate to contact our customer support team via email at Help@blazysusan.com.
We appreciate your trust in Blazy Susan and are here to make your shopping experience as smooth as possible.
Thank you for blazing with Susan!