We ship orders during normal business hours, Monday – Friday. Orders with all items in stock will be shipped within 1-2* business days. We do not split ship, so orders including back ordered items may take anywhere from 1-2 weeks to 1-2 months – please be prepared to wait if you order a back ordered item or consider making two separate purchases.
For domestic orders, we offer flat rate shipping for orders under $50 and free shipping for orders over $50. Free/Flat Rate Shipping takes 3-10 business days, based on location and postal service volume. Our free/flat rate shipping is a service that uses UPS for initial distribution and USPS for delivery to your door.
We also offer upgraded shipping via UPS Ground (3-5 business days) and UPS 2nd-Day Air. Please note that upgraded shipping options cannot be selected for orders shipping to PO boxes.
For International customers, shipping rates vary based on location and items. Please see our International FAQ for more information.
Once your order has shipped, you will receive a confirmation email with a tracking number so you can trace the status of your package every step of the way! If you do not receive a confirmation email, please email firstname.lastname@example.org with subject line “MISSING TRACKING LINK”. In the body, include the full name used on the order and the date the order was placed.
*Note: Processing time is subject to change to up to 3 business days if we are experiencing a high volume of orders (ie: 4/20, Christmas, etc)