If, by some rare twist of fate, your package goes missing, gets stolen, or arrives damaged, and you added Route+ Package Protection to your order, you're covered within their timeframes.
Filing a claim is a breeze, and we'll swiftly dispatch a replacement product to you. Just click here to initiate your claim, and our dedicated Route+ team will be at your service in 24-48 hours or less!
Oh, and if you happened to skip adding Route+ to your order, don't fret. Our stellar customer support team is ready to guide you through the next steps. Just shoot them an email at email@example.com with pictures of both the box and the damaged product within 5 business days of the delivery date. Replacement requests without package protection are subject to validation and approval at Blazy Susan’s discretion.
We are not responsible for any damages to any merchandise once the item has been used, worn, or washed.
Already purchased Route+ and need to file a claim? Don't wait another moment – start your claim process here, and let us make things right for you. Your satisfaction is our priority!