Domestic free/flat rate shipping takes 3-10 business days, or up to two weeks, based on location and postal service volume. We also offer upgraded shipping via UPS Ground (3-5 business days) and UPS 2nd-Day Air.
If, by some rare twist of fate, your package goes missing, gets stolen, or arrives damaged, and you added Route+ Shipping Protection to your order, you're covered within their timeframes.
Filing a claim is a breeze, and we'll swiftly dispatch a replacement product to you. Just click here to initiate your claim, and our dedicated Route+ team will be at your service in 24-48 hours or less!
Oh, and if you happened to skip adding Route+ to your order, don't fret. Our stellar customer support team is ready to guide you through the next steps. Just shoot them an email at help@blazysusan.com.
Already purchased Route+ and need to file a claim? Don't wait another moment – start your claim process here, and let us make things right for you. Your satisfaction is our priority!
If it's been more than 10 (or 5, or 2) business days/weekdays since your order shipped and your package has not arrived and you did not add Route+ Package Protection to your order, please email help@blazysusan.com with your order number and the title "Lost in Transit" and we'll look into it for you!
Please note, without Route+ Package Protection, Blazy Susan is not responsible for lost or stolen packages.
Replacements and refunds are given on a case-by-case basis at the full discretion of Blazy Susan.