If your promo code won’t apply or you get an error message, check whether the following applies to you:
- You’ve already used the code. Our promo codes can only be used once, so if you’ve ever used the code in the past then it won’t work again.
- The items aren’t eligible. Check the terms and conditions of the code, and make sure the items in your shopping bag aren’t excluded items (you cannot combine coupon codes or use coupon codes on sale items).
- The code has been entered incorrectly. – try again and double check your spelling!
- The code has expired. Check the expiry date of the code, as some of them run for a limited time or expire after a set period.
If you have checked all of the above and are still having issues with the code, we’ll need to see a screenshot of your cart that shows the promo code and all items in the cart. Please email email@example.com to report the website issue, and attach the screenshot to your enquiry.