Our flat-rate/free Domestic shipping within the mainland U.S takes 3-10 business days, or up to two weeks, based on location and postal service volume. We use a service that utilizes UPS for initial pick-up and USPS for final distribution and delivery. Tracking sometime lapses for a few days when postal service volume is high!
If your tracking hasn't updated within the shipping time-frame, please email help@blazysusan.com for next steps. Please include your order number and your full name.