Jade - Customer Service

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Recent activity by Jade - Customer Service Recent activity Votes
  • Route Package Protection Policies

    Route Package Protection covers lost, stolen, and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items Route will cover.     For mor...

  • I think my order is Lost In Transit

    Domestic free/flat rate shipping takes 3-10 business days, or up to two weeks, based on location and postal service volume. We also offer upgraded shipping via UPS Ground (3-5 business days) and UP...

  • Route+ Shipping Insurance

    We're thrilled to announce our exciting partnership with Route, a top-tier package protection solution, designed to revolutionize your delivery experience. With Route+ now available at checkout, w...

  • My tracking says delivered but I don't have it!

    Your best bet is to first check with any roommates, neighbors, building managers, leasing office, mail room, and any other people in the vicinity to see if they may have picked up the package. Als...

  • My order arrived damaged.

    If, by some rare twist of fate, your package goes missing, gets stolen, or arrives damaged, and you added Route+ Package Protection to your order, you're covered within their timeframes. Filing a ...

  • Do your classic pink and purple rolling papers contain gluten?

      Our pink and purple rolling papers are not made with any ingredients that contain gluten!    

  • Where can I buy Blazy Susan locally?

    We'd love for you to buy directly from us through our online-store, but we know that shopping in-store is sometimes a necessity! Check out our new retail-store locator here: https://blazysusan.com/...

  • I bought a custom dab pad. How long does production take?

    When you purchase a Blazy Custom Dab Pad, please allow 1-3 business days for production. Once your Custom Dab Pad has been printed, it will make it's way to our fulfillment warehouse for shipping! 

  • How do I set up by combination lock?

    The factory-set combination for the Backpacks is 000 and 00 for the Cross Body and Over the Shoulder Bags.To set your desired combination, open the lock using the factory-set combination (00 or 00...

  • Is the Blazy Backpack Iron-Safe?

    While the external material of our Blazy Backpacks can be patch-friendly for ironing, we do not recommend applying high heat to these, as the internal material cannot withstand high-temperatures.