Q: How do I turn the device on and off?
A: The Secret Box Pro is auto-draw, meaning it defaults to the power-on status after connection. There are no auto power-off or button power-off settings, so it's always ready to go.
Q: How can I preheat the device?
A: You can preheat the cartridge by either performing a rapid draw or pressing the button two times within 1.5 seconds. The heat will stay for 15 seconds under a constant 1.8v voltage.
Q: Can I adjust the voltage of the device?
A: Yes, you can adjust the voltage by pressing the button once. The voltage options are 2.4V, 2.6V, 2.8V, 3.4V, and 3.8V, each indicated by a different LED color.
2.4V-- Yellow: 1 signal bar on display
2.6V-- Purple: 2 signal bar on display
2.8V-- Green: 3 signal bar on display
3.4V-- Blue: 4 signal bar on display
3.8V-- Red: 5 signal bar on display
Q: Can I use a fast charger with my Blazy Susan batteries?
A: It’s best to use the charger provided with your device or a high-quality replacement recommended by Blazy Susan. Fast chargers not specified for our products can deliver too much power too quickly, potentially damaging the battery.
Q: How long should I charge my Secret Box and Classic Pen batteries?
A: Typically, it takes around 2-3 hours to fully charge our batteries. Once fully charged, unplug the device to maintain battery health.
Q: Is it safe to charge my batteries overnight?
A: While our devices have built-in overcharge protection, we recommend unplugging once fully charged to avoid any potential risks and to prolong battery life.
Q: How do I check the device's battery level?
A: Press the button to light the LCD screen, which will display the real-time battery level.
Q: How long does it take to charge the device?
A: Charging time is approximately 80 minutes. Do not leave charging for longer than 2 hours.
Q: How do I know when the device is charging?
A: The red light indicates that the device is charging, and the green light signifies that it's fully charged. Avoid using the device during charging and use only 5V/0.5A cable/box.
Q: How do I reset the puff counter?
A: Press the bottom button three times. On the third press, hold down the button for a longer duration.
Q: Is the device compatible with specific cartridges or accessories?
A: The device fits up to 2 gram carts, but please note, if the mouthpiece is too long, it will not fit.
A: We recommend using only bottom airflow cartridges with these.
Q: Are there any safety features?
A: Yes, there are safety features such as vaping timeout, short circuit protection, resistance overload, and no cartridge detected alerts indicated by different LED flashes.
Q: What does the LED indicator mean for low voltage?
A: When the voltage is lower than 3.2V, the red LED will flash 10 times, vibrate for 2 seconds to alarm, and enter standby mode.