Domestic free/flat rate shipping takes 3-10 business days, or up to two weeks, depending on location and postal service volume. We also offer upgraded shipping via UPS Ground (3-5 business days) and UPS 2nd-Day Air.
Missing, Stolen, or Damaged Packages with Route+ Shipping Protection
If your package goes missing, and you added Route+ Shipping Protection to your order, you're likely covered within their timeframes.
Filing a claim is a breeze, and we'll swiftly dispatch a replacement product to you. Just click here to initiate your claim, and our dedicated Route+ team will be at your service within 24-48 hours or less!
No Route+ Shipping Protection? No Worries!
If you happened to skip adding Route+ to your order, don't fret. Our stellar customer support team is ready to guide you through the next steps. Just shoot them an email at help@blazysusan.com.
Already purchased Route+ and need to file a claim? Don't wait another moment – start your claim process here, and let us make things right for you. Your satisfaction is our priority!
What to Do If Your Package Hasn't Arrived
If it's been more than 10 business days (or 5 or 2, depending on your chosen shipping method) since your order shipped and your package has not arrived and you did not add Route+ Package Protection to your order, please email help@blazysusan.com with your order number and the title "Lost in Transit," and we'll look into it for you!
Please Note: Blazy Susan is not responsible for lost or stolen packages. Without Route+, replacements and refunds are given on a case-by-case basis at the full discretion of Blazy Susan.