At Blazy Susan, we aim to provide a smooth shopping experience. Here's a quick overview of our order processing and shipping policies:
Order Processing Time
- Normal Hours: Orders are processed within 1-2 business days (Mon-Fri, excluding holidays).
- Busy Periods: During holidays or high-volume times, processing may take up to 3 business days.
Billing Issues
If payment requires review due to issues like unverifiable CVV or address mismatches, your order may be temporarily held. We aim to resolve these within the standard processing time.
Address Verification
We verify addresses for accurate delivery. If there's an issue, we’ll contact you. Your order will be held up to one week for a response.
- No Response: After one week without a reply, we will either ship to the provided address or cancel and refund if the address is invalid.
Your Satisfaction Matters
These steps help ensure order accuracy and security. For questions, email us at help@blazsusan.com or contact us here.
Thank you for choosing Blazy Susan!