🚀 Need Help with Our Website? Start Here
If something isn’t working quite right, here are some quick fixes for the most common website issues.
🖥️ 1. Website Not Loading or Buttons Not Working?
Try these simple steps:
✔️ Clear Your Cache & Cookies – Old site data can cause display issues. Here’s how.
✔️ Switch Browsers – Chrome, Safari, and Firefox work best.
✔️ Use Incognito Mode – This disables browser extensions that might be interfering.
✔️ Try a Different Device – If it works on mobile but not desktop, or vice versa, the issue might be local.
✔️ Check for Updates – Make sure your browser is up to date.
📧 2. Didn’t Receive the 20% Off Welcome Email?
After signing up for our blog or newsletter, you’ll get an email with your 20% off discount code. If you don’t see it:
⏳ Wait Up to 24 Hours – Sometimes, it takes a little time to arrive.
📂 Check Spam/Junk Folders – It may have been filtered.
🔍 Search for "Blazy Susan" in Your Inbox – It could be buried under other emails.
📩 Still Missing? Contact us, and we’ll make sure you get your code.
⚠️ 3. Can’t Enter Your Email on the Pop-Up Offer?
If the pop-up won’t let you enter your email, it’s likely because you’re already logged into your account.
💡 Why? Our system recognizes returning customers and prevents duplicate sign-ups.
✔️ Solution: No action needed! You should already have access to the discount if you’ve signed up before.
💳 4. Checkout Issues? Payment Won’t Go Through?
If you're having trouble checking out:
✔️ Double-Check Your Billing Info – The name and address must match what your bank has on file.
✔️ Try a Different Payment Method – If your card is declined, another card might work.
✔️ Disable Browser Extensions – Some ad blockers or autofill tools can interfere with checkout.
✔️ Refresh & Try Again – A quick refresh is sometimes all it takes.
📞 Still Not Working? Contact our support team for help.
🔄 5. Website Freezing or Features Not Working?
If something isn’t working as expected:
🚫 Disable Browser Extensions – Ad blockers and pop-up blockers can interfere with site features.
📶 Check Your Internet Connection – If pages aren’t loading, try switching networks.
🔄 Update Your Browser & Device – Keeping everything up to date helps avoid glitches.
📩 Still Need Help?
If you’ve tried the steps above and still need assistance, please submit a ticket with the following details:
📌 A description of the issue
📱 Your device & browser (e.g., iPhone 12 on Safari, Windows on Chrome)
❌ Any error messages you see
📸 Screenshots or a screen recording
This will help us resolve your issue as quickly as possible!
We hope this guide helps! If you have any other questions, reach out to our support team.