Order Management

General Information

• Oops! Your Order Hit a Snag! Order Processing Delays
• Can I change the items on my order?
• Request to Cancel My Order
• What payment methods do you accept?
• What is Sezzle?

Account Management

• Understanding Our Rewards Points Program
• Age Verification
• How do I reset my password?
• How do I view my recent orders, or edit my account information?

Order Issues

• Route Package Protection Policies
• My order hasn't arrived.
• My Order Arrived Incorrect.
• My order arrived damaged
• Route+ Shipping Insurance

Returns & Exchanges

• Returns and Refunds Policy
• Exchanges

International

• Do you ship internationally?
• Currency: Understanding Charges in Different Currencies

Discounts & Promotions

• Can I apply a discount after my order is placed?
• Do you have a first-time customer discount?
• My discount code isn't working!
• Seeking Discounts?