Need Help with Our Website? Start Here
If something isn’t working quite right, here are some quick fixes for the most common website issues.
1. Website Not Loading or Buttons Not Working?
Try these simple steps:
- Clear Your Cache & Cookies – Old site data can cause display issues. Here’s how.
- Switch Browsers – Chrome, Safari, and Firefox work best.
- Use Incognito Mode – This disables browser extensions that might be interfering.
- Try a Different Device – If it works on mobile but not desktop, or vice versa.
- Check for Updates – Make sure your browser is up to date.
2. Didn’t Receive the 10% Off Welcome Email?
After signing up for our blog or newsletter, you’ll get an email with your 10% off discount code. If you don’t see it:
- Wait Up to 24 Hours – Sometimes, it takes a little time to arrive.
- Check Spam/Junk Folders – It may have been filtered.
- Search for "Blazy Susan" in Your Inbox – It could be buried under other emails.
- Still Missing? Contact us, and we’ll make sure you get your code.
3. Can’t Enter Your Email on the Pop-Up Offer?
If the pop-up won’t let you enter your email, it’s likely because you’re already logged into your account.
- Why? Our system recognizes returning customers and prevents duplicate sign-ups.
- Solution: No action needed! You should already have access to the discount if you’ve signed up before.
4. Checkout Issues? Payment Won’t Go Through?
If you're having trouble checking out:
- Double-Check Your Billing Info – The name and address must match what your bank has on file.
- Try a Different Payment Method – If your card is declined, another card might work.
- Disable Browser Extensions – Some ad blockers or autofill tools can interfere with checkout.
- Refresh & Try Again – A quick refresh is sometimes all it takes.
- Still Not Working? Contact our support team for help.
5. Website Freezing or Features Not Working?
If something isn’t working as expected:
- Disable Browser Extensions – Ad blockers and pop-up blockers can interfere with site features.
- Check Your Internet Connection – If pages aren’t loading, try switching networks.
- Update Your Browser & Device – Keeping everything up to date helps avoid glitches.
Still Need Help?
If you’ve tried the steps above and still need assistance, please submit a ticket with the following details:
- A description of the issue
- Your device & browser (e.g., iPhone 12 on Safari, Windows on Chrome)
- Any error messages you see
- Screenshots or a screen recording
This will help us resolve your issue as quickly as possible!
We hope this guide helps! If you have any other questions, reach out to our support team.